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Our team of specialists provide you with help, reference and assistance if you wish to learn more about or prevent identity theft when you have been the victim of this crime. You can obtain support, information and referrals to government, financial and other organizations that can help you to reestablish your credit, your reputation and your personal records.
The specialists of the firm of help line experts will accompany you in your prevention efforts, and in the eventuality that you fall victim of this type of crime, and will guide you or take care of all the necessary steps to recover your identity.
Moreover, our assistance coordinators can refer you, at any time, to mental health professionals who will help you to deal with the shock and the stress that result from identity theft.
Remember that while specialists in identity theft assistance are available Monday to Friday, from 9 a.m. to 8 p.m., and on Saturday, from 9 a.m. to 5 p.m., our assistance coordinators can direct you to health care professionals.
In order to guide you in the selection of information we have to offer, here are some typical questions.
Typical questions
 | “My passport was stolen when my house was burglarized. What are my responsibilities in this regard and how can I protect myself against the fraudulent use of my passport?”
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| “I have just discovered that I lost my briefcase. What should I do to keep my identification documents from being used fraudulently, and what steps must I take to obtain new documents?”
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| “I lost my social insurance card last year, and I’m increasingly afraid that criminals may be using it to take out loans in my name. Is there a way to oversee any requests for credit in my name at financial institutions or other lending establishments?” |
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