Maintaining your account's security is our top priority. If you think you may have been the victim of Internet fraud, call one of the following numbers:
- Montreal area: 514-397-8649
- Canada and the U.S.: 1-866-335-0338
- Other countries: 514-397-4610 (call collect) or contact Visa's Global customer assistance service.
Fraudulent Emails (Phishing)
Phishing is a technique used with the intent of obtaining sensitive information from the victims (password, credit card number, date of birth, etc.) by letting them think that they are communicating with a trustworthy third party (bank, government agency, etc.).
You can forward the email to the following address to notify Desjardins of the fraud attempt: email@example.com
We follow up on every reported email and work with authorities and Web service providers to shut down the fraudulent sites.
We automatically send you a reply confirming receipt when you report an email to firstname.lastname@example.org.
If you replied or think you've replied to a fraudulent email
- Change your password for the site right away.
- Contact your caisse or call one of the following numbers:
- Montreal area: 514-CAISSES (1-800-224-7737)
- Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)
- Contact Visa Desjardins if you provided any credit card
- Montreal area: 514-397-4415
- Elsewhere in Canada and the U.S.: 1-800-363-3380
- Other countries: Call collect 514-397-4610
- Forward the email to email@example.com.
- Delete the email.
We also recommend that you contact credit agencies such as Equifax (1-800-465-7166 or 514-493-2314) and TransUnion (1-877-713-3393 or 514-335-0374), so they can add a note to your file alerting credit grantors that you may have been the victim of fraudulent activity.
Beware of ads promising extraordinary returns or inviting you to make tax-free withdrawals from your Registered Retirement Savings Plan (RRSP), Locked-In Retirement Account (LIRA) or pension fund. To find out more, visit the Autorité des marchés financiers website.
- Never share your password: If you believe someone has learned your password, please change it immediately.
- Create a secure password: Your password must be 6 to 8 characters long and contain both numbers and letters. Avoid choosing obvious words or dates such as a nickname or your date of birth.
- Keep your password unique: Don't use the same password for Desjardins and other online services such as your bank access. Using the same password for multiple websites increases the probability that someone could learn your password and gain access to your account.
"Prevent Fraud"published by the Autorité des marchés financiers.
A number of websites provide further information on Internet security and safe surfing. Your Internet service provider's website can be a good resource. If you use a Windows-based operating system, you may also wish to visit Microsoft's Security page: http://www.microsoft.com/security/