Privacy

At Desjardins Wealth Management Private Wealth Management confidentiality is a priority. This is why we take the necessary measures to ensure the confidentiality of your personal information. Personal information refers to all information that you provide willingly.

Privacy of information on Desjardins Wealth Management Private Wealth Management and Desjardins Securities websites

Information collected on Desjardins Wealth Management Private Wealth Management and Desjardins Securities websites is confidential. Only authorized personnel have access to it. In no instance will your personal information be made public or sold or passed along to a third party without your consent, except to provide services that you requested or to comply with a court order.

Why we gather personal information on our websites

The personal information gathered on Desjardins Wealth Management Private Wealth Management and Desjardins Securities sites is used solely to follow up on a client's online requests for services and financial products, or for estimates.

Right of access and correction

You can access your personal information at any time. To do so, you must submit a written request to the person in charge of your file or to the address below:

Desjardins Securities
1170, Rue Peel
Suite 300
Montreal, Quebec H3B 0A9

Your request must be detailed enough to allow us to identify the documents or other media containing the personal information you wish to access.

We may need to validate your identity and the reason for your request.

We'll inform you if there are any fees for processing your request. These fees, if any, are reasonable and are usually limited to the cost of transcription, reproduction or transmission. In such cases, we’ll ask for your permission before proceeding.

What can I do if i have questions or if I’m not satisfied with the handling of my personal information?

If you have a question, concern or complaint about the processing of your personal information, you can:

First, contact an employee, manager or the person in charge of your file, or write to us at the address below:

Desjardins Securities
1170, Rue Peel
Suite 300
Montreal, Quebec H3B 0A9

2. If you’re not satisfied with the response you received, you may contact the Desjardins Group Chief Privacy Officer:

Desjardins Group Privacy Office
100, rue des Commandeurs
LEV-100-6e-A
Lévis, Quebec G6V 7N5
cpo@desjardins.com

You must provide your name and contact information, the nature of your request, the name of the department or person you have already contacted and any relevant information.

If you wish, you may also contact the appropriate provincial or federal privacy commissioner.

Cookies

Cookies are used on our site. They identify your browser software when you move from site to site or page to page during a Web session. This information can then be used to identify you and facilitate your access to a site and your ability to navigate within our site. Cookies can only be read by the website that sends them to your computer.

When you access our site directly or through an ad redirecting to our site, a cookie file is automatically created in your computer. Our server and possibly third-party ad servers can access this file in order to improve your experience on our site and in some instances promote our products. While they enable the site to identify you as a specific user, they don't recognize you by your name or other personal information. No personal information is collected through cookies.

We may collect information for statistical purposes, for instance, to determine a page's popularity, the average number of pages accessed per visitor, and the average time each visitor spends on the site. Cookies may also allow us to display Desjardins ads if you access an external site which displays those ads.

We use two types of cookies:

1. Session cookies: these are not stored on your hard drive and are deleted when you log off our site.
2. Persistent cookies: these are stored on your hard drive and recalled at your next visit. They are stored as text files in order to prevent any viruses or programs from accessing your data.

To access all parts of our website, your browser must accept cookies. If your browser is set up to refuse cookies, you can change the Internet settings in your Web browser to allow cookies. If you do not allow cookies, some pages may not function properly and some features may not be available.

Google Analytics

Desjardins uses Google Analytics on Desjardins websites (hereinafter "Sites") and Desjardins mobile applications (hereinafter "Applications"). The service is provided by Google Inc. (hereinafter "Google"). Desjardins uses first-party identifiers and third-party identifiers in conjunction with third-party vendors. Google Analytics uses cookies and other unique identifiers, which are anonymous identifiers placed on your computer equipment. They help Desjardins to analyze your use of the Sites and Applications. The traffic data collected through cookies and other unique identifiers particularly pertains to your use of the Sites and Applications (including your IP address). Google transmits the data and stocks it on servers in the United States. Google may share this data with third parties where legally obligated or when a third party is processing data for a Google account. No information allowing Google to identify you will be transmitted.

Google will use the information collected to:

• analyze your use of the Sites and Applications
• compile reports on Site and Application activity
• provide other services related to Site and Application activity as well as Internet use

DoubleClick

DoubleClick is a cookie that Google Analytics uses to collect anonymous information. Google Analytics' Advertising Features on sites that use DoubleClick include:

• Google Display Network Impression Reporting
• DoubleClick platform integrations and Google Analytics Demographics and Interest Reporting

User ID

Google Analytics uses the User ID feature on the Sites and Applications. The feature makes it possible to associate information regarding relationships between various computer tools and several sessions with unique identifiers. Each User ID represents an individual anonymous user in Google Analytics.

Deactivation

When browsing, you can deactivate Google Analytics and/or DoubleClick by selecting the appropriate browser or computer tool parameters, advertising parameters, mobile advertisement parameters or other, notably the Google Analytics opt-out browser add-on.

By using the Sites or Applications, you expressly agree to allow Google to process personal data under the conditions and for the purposes outlined above.

Links to third party web sites

The Desjardins Wealth Management Private Wealth Management and Desjardins Securities websites may at times contain links to external, third party sites or parts of external sites. Desjardins Wealth Management Private Wealth Management and Desjardins Securities have no control over the content and reliability of these sites, or over their policies regarding confidentiality. As a result, all personal information that you transmit via these sites is subject to the prevailing privacy laws. It is your responsibility to be aware of the law in order to ensure the privacy of your personal information.